Taking the booking is the easy part. Active Manager runs everything after it: guests paid, signed and briefed before they arrive, the right instructor or guide on every group, and every hour worked turned into pay. For ski and snowboard schools, guiding companies and activity operators.
Canyons, winter 2025–26.
One guest’s booking, and everything it sets in motion.
Guests book direct or through their hotel or agent, day or night. If there’s space, the booking is confirmed and paid on the spot; if not, it comes to your team to approve. Waivers, ages, ability, sizes and medical notes are collected before they arrive, so there are no clipboards at the meeting point.
Understand and manage your schedule easily with tooling built to support you, no matter how many changes you need, or how quickly you need to do them. Have the information you need at your fingertips, to match customers to staff.
Two sick calls, and the top lifts are on wind hold. See who’s free and qualified, and move their groups across in a few clicks. Message every affected guest in one go, before they’ve finished breakfast. The line-up is done before the first families reach the meeting point.
Flexible pay rate configurations and built-in payroll generation make payroll a one-click exercise, with instant access for staff in their portal.
Everyone sees the part they need, and nobody types it twice.
Fewer calls, faster answers
Used to “What time do we meet?” calls, all evening.
Now Confirmations and reminders go out for you with editable email templates.
Used to Chasing unpaid bookings by email.
Now Reminders go out on their own, and unpaid bookings are released.
Used to Paper waivers at the desk.
Now Interactive POS for streamlined guest interactions.
Also
The line-up done before the first guest arrives
Used to The roster in a spreadsheet, and days off agreed by text.
Now Days off, training, lunch and any other work in one place.
Used to The morning line-up on a whiteboard.
Now Supervisor tools that give them time back.
Used to Finding the gaps the night before.
Now Manage your ski school operations with the right tools.
Also
Their day, on their own phone
Used to Tomorrow’s groups sent round by text the night before.
Now Instructors see their lessons and shifts, with times, level, who’s in each group, the location and waiver status.
Used to Guides calling the office for a guest’s number or rental sizes.
Now Guides see all that, plus contacts, rentals and the booking.
Used to Another app to install and another password to forget.
Now They sign in with a one-time code: no password, nothing to install.
Numbers you don’t have to rebuild
Used to The month-end payroll spreadsheet.
Now Pay from the hours worked at each role’s rate, exported to Excel.
Used to Matching card payments to bookings by hand.
Now Online payments and unpaid balances on one list.
Used to A commission sheet for every hotel and agent.
Now Partner commission or invoices worked out for every partner booking.
Also
Max Raju spent 10 years at Canyons, initially as an instructor and ultimately as the director of snowsports. During this time, he crafted processes within the operation from the ground up to ensure an effective ski school. The numbers talked as the ski school grew year on year.
Active Manager is a culmination of those years of experience, the tough line-ups, the instructors not falling in, and the happy customers, all rolled into one to create a system that allows a ski school to operate at max capacity and at full speed.
Privates, groups and kids’ programmes, at one resort or many, with every instructor matched to the right class.
Departures with capacity, qualified guides, equipment and pick-ups in one plan.
Surf, climbing, canyoning, rafting or bike: designed for any activity sold as time with a guide.
Several resorts or bases, each with its own team and schedule, run as one, as Canyons does across 15 resorts in 5 regions.
Canyons’ summer operation moves onto Active Manager in summer 2027: canyoning, rafting, kayaking, glamping, hiking and outdoor education.
This application simplified our operations and gave us more time to do the things we enjoy.
Canyons, winter 2025–26.
Last winter (2025–26), Canyons’ guests booked from 71 countries.
The booking site and the staff app are available in English, 日本語, 中文 and ไทย.
Guests abroad pay by card in their own currency.
45 partners sold Canyons’ lessons last winter, each through their own booking link.
Guests come back to their booking with their email and booking reference, or a link from their confirmation.
Direct access to the people who build Active Manager, with a reply within 24 hours, all season.
Errors and slow responses raise alerts straight away, and system health is reviewed every morning.
Front desk, team leads and owners see what their job needs. Instructors, guides and partners have their own logins.
If a guest’s connection drops mid-booking, they pick up where they left off.
Payments go through a specialist payment provider.
The booking site and the staff app run on Microsoft’s cloud platform.
We set Active Manager up with you, around how you already work.
How you sell, roster and pay today, and which mornings hurt most.
Your locations, activities, prices, staff and emails, set up with you.
Your team practises on your own data, then online booking opens to guests.
Direct access to the people who build Active Manager, with a reply within 24 hours, all season.
We bring across your activities, prices, staff, partners and upcoming bookings for you.
Export any list to Excel at any time, and if you leave, we hand everything over.
Your team practises on your own data before a guest sees it. Instructors and guides learn their part in minutes.
Active Manager is booking and operations software for ski and snowboard schools, guiding companies and activity operators. It runs the whole operation, from the first booking to the last payslip: online bookings and payments, waivers and guest details, staff rosters and the daily plan, guest messaging, payroll and reporting.
Any business that sells time with an instructor or guide: ski and snowboard schools, guiding and tour companies, activity operators and multi-site operators. Canyons runs its lessons and tours at 15 resorts on it.
Booking forms and email inboxes, chasing payments, paper waivers, roster and payroll spreadsheets, partner commission sheets and reminder emails written by hand.
Yes. If there’s space, the booking is confirmed on the spot. Guests pay by card in their own currency through Flywire, and card details never touch Active Manager.
Yes. Each partner gets its own booking link and sees its own bookings, with commission or invoices worked out for you.
No. They sign in on their own phone with a one-time code and see their schedule and groups.
We bring across your activities, prices, staff, partners and upcoming bookings, and your team practises on your own data before a guest sees it. Your data stays yours: export any list to Excel at any time, and if you leave, we hand everything over.
The people who build Active Manager, with direct access all season and a reply within 24 hours. Errors and slow responses raise alerts straight away, and system health is reviewed every morning.
Active Manager was designed by Max Raju, Canyons’ former Snowsports Director, from ten years of running the school’s operation. The people who build it are the people who support it.
It’s designed for any activity sold as time with a guide, summer or winter, such as canyoning, rafting, climbing or bike tours: departures with capacity, qualified guides, equipment, pick-ups and waivers in one plan. Canyons’ summer operation moves onto Active Manager in summer 2027: canyoning, rafting, kayaking, glamping, hiking and outdoor education.
Tell us how your operation runs. In 30 minutes we’ll show you your busiest morning in Active Manager: your activities, your team, your locations.
See a day like yours in 30 minutes.
Book a demo